How to reply to a positive review
Thank the customer by name, mention one detail from their review, and invite them back. Avoid copy-pasted lines such as 'thanks for your feedback', which read as generic.
How to reply to a negative review
Do not rush to answer in public. Read it, take it seriously, and respond personally, offering to continue the conversation offline. This is why ReviewLooma never auto-replies to complaints: they are emailed to you.
How to reply to Google reviews as a business owner
Sign in to your Google Business Profile, open the Reviews section, choose a review and select Reply. You can also add a manager so someone else can post replies for you.
How ReviewLooma works
You fill in a short form about your tone, services and anything replies must never say, then add ReviewLooma as a manager on your Google Business Profile.
We write and test your reply voice against your real reviews. Once you are live, 4 and 5 star reviews are answered automatically, and low ratings or anything that reads like a complaint are emailed to you instead of answered in public.
It costs $29.99 CAD per location per month, month to month, with no contract.
Frequently asked questions
How much does ReviewLooma cost?
$29.99 CAD per location per month. It is month to month and you can cancel any time.
Do I need to give ReviewLooma my Google password?
No. You add ReviewLooma as a manager on your Google Business Profile and can remove access at any time.
Does ReviewLooma reply to negative reviews?
No. Low-star reviews and anything that sounds like a complaint are emailed to you so you can respond personally.
Every Google review answered, in your voice.
Month to month. Cancel any time. Prices in CAD.
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