Replies to five-star reviews
Mention a detail. "Thanks, Maria. We're glad the new frames worked out, and we'll see you at your next check-up."
Credit the team. "Thank you for the kind words. We'll pass them on to Sam and the whole front desk."
Invite a return. "Glad your first visit went well. Our door is open whenever you need us."
Replies to four-star and mixed reviews
Thank them first, then acknowledge the one thing that fell short. "Thanks for the honest feedback about the wait. We're looking at how we schedule busy afternoons." Do not promise a fix you cannot deliver.
Replies to complaints
Keep it calm and short, take responsibility where it is yours, and move the conversation offline. "We're sorry this wasn't the experience we want you to have. Please email us so we can look into it." This is the one category ReviewLooma never answers for you: complaints are emailed to you so you can reply personally.
Why templates fail
Customers read the replies under the reviews. If every answer is word for word the same, the profile looks neglected, not attended to. Name the customer, reference one detail from the review, and vary the closing.
How ReviewLooma works
You fill in a short form about your tone, services and anything replies must never say, then add ReviewLooma as a manager on your Google Business Profile.
We write and test your reply voice against your real reviews. Once you are live, 4 and 5 star reviews are answered automatically, and low ratings or anything that reads like a complaint are emailed to you instead of answered in public.
It costs $29.99 CAD ($24.99 USD) per location per month, month to month, with no contract.
Frequently asked questions
How much does ReviewLooma cost?
$29.99 CAD ($24.99 USD) per location per month. It is month to month and you can cancel any time.
Do I need to give ReviewLooma my Google password?
No. You add ReviewLooma as a manager on your Google Business Profile and can remove access at any time.
Does ReviewLooma reply to negative reviews?
No. Low-star reviews and anything that sounds like a complaint are emailed to you so you can respond personally.
Every Google review answered, in your voice.
Month to month. Cancel any time. Prices in CAD or USD.
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