Five steps
1. Wait until you are calm, then read the review twice. 2. Check what actually happened with your team. 3. Reply publicly in two to four sentences: thank them, apologize for the experience, and avoid arguing. 4. Offer an offline route such as an email address. 5. Follow up privately and, if resolved, the reviewer may update the review.
What to avoid
Do not share private details about the customer, do not accuse them of lying, and do not copy-paste the same answer across reviews. Never offer something in exchange for removing or changing a review.
Where automation fits
Positive reviews are repetitive and safe to automate. Complaints are not. ReviewLooma emails every low-rated or complaint-like review to you, with no public reply posted, so you stay in charge of the hard ones.
How ReviewLooma works
You fill in a short form about your tone, services and anything replies must never say, then add ReviewLooma as a manager on your Google Business Profile.
We write and test your reply voice against your real reviews. Once you are live, 4 and 5 star reviews are answered automatically, and low ratings or anything that reads like a complaint are emailed to you instead of answered in public.
It costs $29.99 CAD ($24.99 USD) per location per month, month to month, with no contract.
Frequently asked questions
How much does ReviewLooma cost?
$29.99 CAD ($24.99 USD) per location per month. It is month to month and you can cancel any time.
Do I need to give ReviewLooma my Google password?
No. You add ReviewLooma as a manager on your Google Business Profile and can remove access at any time.
Does ReviewLooma reply to negative reviews?
No. Low-star reviews and anything that sounds like a complaint are emailed to you so you can respond personally.
Every Google review answered, in your voice.
Month to month. Cancel any time. Prices in CAD or USD.
Get started